Returns Terms and Conditions

1. Eligibility for Returns

We accept return requests under the following circumstances:

• - The product has a hardware malfunction or quality issue.
• - The product significantly differs from the order description.
  

Please note:

• - Returned items must be in their original condition, including the product itself, original packaging, and all accessories (e.g., lanyards, manuals, etc.).
• - Free gifts (e.g., complimentary pouches) do not need to be returned.
  

2. Return Process

If you need to process a return, please follow these steps:

1. a. Contact Customer Service: Please contact our customer service team via email or social media, explain the reason for the return, and provide your order number.
2. b. Return the Product:
   • - Please pack the product securely to ensure it is not damaged during transit.
   • - If the original inner packaging box is missing, please ensure you use other suitable packaging materials.
3. c. Choose Logistics:
   • - We recommend using SF Express to return the product.
   • - Please choose cash on delivery (freight collect); we will cover the shipping fee (please note the shipping fee limit).
   • d. Recipient Information: Please contact the customer service team.

3. Shipping Fee Limit and Difference Payment

• Shipping Fee Limit: The maximum return shipping fee we will cover is HKD$16.
• Exceeding the Limit: If the actual shipping fee exceeds $16, please pay the difference via PayMe and provide the transaction record. We will sign for the returned item after confirming receipt of the difference.

4. Refund or Exchange Processing

• Exchange: If the product has a quality issue, we will arrange an exchange for you.
• Refund: If you choose a refund, we will process it within 7 business days after receiving and inspecting the returned product. The refund will be credited back to your original payment method.

5. Important Notes

• - Please do not return products not sold by our company; otherwise, we will not process them and may charge relevant fees.
• - If the returned product is damaged due to improper packaging, we reserve the right to refuse the return or exchange.
• - If the product malfunctions due to man-made damage or improper use, we will not accept the return request.

6. Contact Us

If you have any questions about the return process, please feel free to contact our customer service team:

• instagram: @chaoh.hk
• Phone: 92763499
• Office Hours: Monday to Friday 10:00 - 18:00
  

Thank you for your understanding and support! We are committed to providing you with quality service and a pleasant shopping experience. If you have any questions, please feel free to contact us!